About the job
Job Details Job Location: Worldwide Golf Shops LLC - NC - Raleigh, NC Position Type: Part Time Salary Range: Undisclosed Job Category: Corporate Positions Description
Job Description: The essential job function of the Golf Industry Customer Service Representative position is to cultivate long-term customer relationships by providing customer inquiry support to assist with golf product inquiries, order placement, order status, payments, refunds, product returns or exchanges, product warranty questions, and any other service needs of the customer.
This is a Part-time position, 20-25 hours / week, M-F between 9a-7pm EST. May include weekend administrative work.
Other job functions include but will not be limited to:
- Must be able to multitask and efficiently function in a fast-paced environment.
- Provide positiveand understanding support to customers through active listening.
- Ability to assist in a wide variety of questions/concerns from our golfing customers through appropriate responses and procedures.
- Support fellow co-workers to achieve a positive work environment and company goals.
- Enhance and maintain customer relations through phone calls / emails / Live Chat.
- Work with multiple departments to find quick and effective solutions.
- Perform other related duties and tasks as assigned
Experience / Skills Required
The experience and skill sets required to handle the job responsibilities of this position are as follows:
- Golf equipment sales / experience is preferred
- General golf product knowledge of all of the major brands
- 5+ years working with the general public in a customer service environment
- Possess excellent customer service skills
- Conceptual understanding of the Amazon, eBay and other marketplaces and online shopping experience
- Ability to demonstrate appropriate empathy for a customer’s point of view
- Ability to communicate with customers and quickly develop a trust-based relationship
- Effective written and verbal communication skills
- Strong attention to detail, initiative and multi-tasking capabilities
- Exceptional organizational and time management techniques
- Ability to work independently and remotely, yet within a team environment
- Experience utilizing Point of Sale (POS) and/or order management and phone queue systems
- Computer literate and competent in the use of Microsoft Office™ applications, including MS Outlook, MS Word, and MS Excel
- Problem solving skills required
- Ability to type a minimum of 40 WPM
Benefits:
- Flexible scheduling and competitive pay.
- Health benefits, Paid Time Off, and 401K.
- Employee discounts!
- Remote work after 1-3 weeks of onsite training.
Who We Are:
Worldwide Golf is a privately owned, multi-brand specialty golf retailer that has been in business over 50 years. As one of the top golf retailers in the USA, we operate 95+ stores in 25+ states, and multiple e-commerce sites under well knowns brands, including:
Roger Dunn Golf Shops | Edwin Watts Golf | The Golf Mart | Golfers' Warehouse | Van's Golf Shops | Uinta Golf | Las Vegas Golf Superstore | Golfdom | Mike's Golf Outlet | Cool Clubs | Golf & Ski Warehouse | WorldwideGolfShops.com| GlobalGolf.com| Fairwaystyles.co
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