About the job
Job Title: Entry Level Customer Service Assistant
Location: Los Angeles
Department: Customer Service
Job Summary
We are seeking a dedicated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. This role is perfect for individuals who are passionate about providing exceptional customer support and are eager to learn and grow within a fast-paced environment. As an Entry Level Customer Service Assistant, you will play a crucial role in enhancing the customer experience by addressing inquiries, resolving issues, and ensuring our clients feel valued and supported.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Assist customers with product information and troubleshooting.
- Process orders, returns, and exchanges efficiently and accurately.
- Maintain customer records and update account information as needed.
- Collaborate with team members to resolve complex customer issues.
- Provide feedback to management on potential improvements to service.
Qualifications
- High school diploma or equivalent; some college experience preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage time effectively.
- Basic computer skills and familiarity with customer service software.
- A friendly and positive attitude towards customer interactions.
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