About the job
Why The Global Ambassador
- Competitive rates
- Benefits available when you work 25 hours per week-including medical, dental, vision and more
- Paid time off
- Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
- Work with a dedicated team committed to redefining hospitality in Phoenix.
- Opportunities for career growth within an expanding, forward-thinking hospitality brand.
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.
What You’ll Do
- Play a key role in providing excellent customer service to guests
- Welcome arriving guests and provide them with assistance throughout their stay
- Responsible for the check-in and check-out processes and maintaining accurate guest information
- Monitor occupancy levels and suggest upgrades on an ongoing basis
- Have a friendly personality and be willing to go the extra mile to ensure guest satisfaction
- Excellent communication and interpersonal skills to ensure satisfaction and take corrective action if needed.
- Proven ability to manage multiple tasks while maintaining a high level of customer service
- Previous experience in a customer service role, preferably in the hospitality industry is an asset
Qualifications
- At least 1+ year of front desk or guest service experience
- Weekend availability
- Minimum High school degree or equivalent
- Excellent verbal communication and customer service skills
- Basic computer literacy and knowledge of hotel software
- Ability to work varied shifts including overnights, weekends, and holidays
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
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