About the job
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Job Description
Job Description:Chats Cloud Cover is seeking a motivated and detail-oriented Entry Level Customer Service Assistant to join our growing team. In this role, you will serve as the first point of contact for clients, addressing inquiries and ensuring a high standard of customer satisfaction. This is an excellent opportunity for someone who enjoys helping others and is looking to grow professionally within a fast-paced support environment.
Responsibilities
Respond to customer inquiries via phone, email, and live chat in a timely and professional mannerProvide accurate information about products and services
Resolve customer concerns efficiently, escalating issues when necessary
Maintain detailed records of customer interactions using our internal system
Collaborate with team members to improve customer experience and support procedures
Participate in regular training sessions to stay updated on company services and policies
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